A normal refund will be issued to you instantaneously. However in some cases the refund my take two working days and you will receive a refund confirmation mail within that period. Please note in refund cases, the concerned bank may take four to seven working days to post a credit to your account.

This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.

In cases, where you are not satisfied with the resolution. You may escalate through email to support@cptl.in and Escalation requests will be accepted only after Eight days of the transaction.

Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.